All orders are shipped via Canada Post from Nova Scotia. Orders paid for by credit card will only be shipped to the billing address you have on file with your credit card company. If you require your order to be shipped to a different address, please add the address to your profile with your credit card company or PayPal.
Every effort is made to ensure that shipments are sent out in a timely manner. Due to the uncertain nature of the delivery company, no guarantees are made and the estimated date is just that - an estimate.
Backorder items are marked with either 7-10 days or 3-5 days availability. These are also estimates for stock to be available. If the wait is going to be significantly longer, you'll be notified and given the option to cancel or in some cases offered an alterantive product if applicable.
If an order is returned because the address you provided is incorrect, you will be contacted for options. Because there is no fault by Astro TV Boxes Canada, you can only be partially refunded (cost less shipping) or it can be re-shipped but you will be asked to pay for the return shipping and shipping back to you a second time.