Please read the Q&A section before asking a question. Almost all common questions are answered there.
Astro TV Boxes Canada is NOT the Canadian representative for the Android brand, or Android Boxes, it is simply a small company that sells TV Boxes with Android™. As such, please do not contact AstroTV Boxes Canada asking questions about a TV Box purchased elsewhere. Messages sent of this nature will simply be deleted. This may seem harsh, but this is a small business and time cannot be used trying to help with a TV Box not sold by AstroTV Boxes Canada. Contact the person or business you bought your TV Box from for help.