- Are there monthly fees?
- What kind of warranty is there on these TV Boxes?
- Which TV box is right for me?
- Do you provide any support?
- Is it safe to shop here online? Is my info protected?
- What’s the Difference Between the Boxes You Sell?
- What is an Android box?
- Are your TV Boxes Fully Loaded with Kodi, Netflix, YouTube, FilmOn, etc?
- What channels or shows can I get?
- Can I watch Live Sports?
- Do I need one TV Box with Android™ for every TV?
- How do I connect my TV box to the internet?
- How come don’t you sell cheaper TV Boxes?
- Does the Rii i8+ keyboard work with all devices?
- How many channels can I get with the HD Antenna?
Are there monthly fees
There are absolutely no fees to pay aside from your internet connection. You only pay the initial price of your Android TV Box.
What kind of warranty is there on these TV Boxes?
The TV Boxes sold by Astro TV Boxes Canada carry a 1 year warranty from the time it arrives to you. For a hardware defect, you are responsible for the return shipping (usually less than $15) and Astro TV Boxes will pay the shipping for the replacement unit. You will have to send the box back first before we ship out a replacement.
If your box has the Astro TV Boxes Canada logo in the middle of the screen when you first turn it on or plug it in then you can perform a factory reset to restore the system to it’s original customized settings. Please contact support before doing so to avoid losing all pre-installed apps and shortcuts.
Which TV Box is right for me?
There are several models of boxes sold by Astro TV Boxes Canada. All will do what you need them to do. However, for some, there is more to consider.
If price is most important to you, the MXQ Pro is a great option.
If performance is important, but you don’t want to break the bank, we also have the new EM95X with 16GB of storage space (faster reads/writes lead to a more responsive system), 2GB of RAM and a nifty digital clock display.
If you simply must have the best, the Astro Mini M8S PRO or the Minix Neo U1 perform better than all of the rest and also have extra storage. Storage is not that important as you’ll likely be using your TV Box to stream (which means it isn’t stored on your box). However, the extra storage does allow you to install more apps and even games and with the built in Bluetooth you can sync Bluetooth gamepads such as DualShock PS3 Controllers or other devices to make gaming a great experience on your TV Box thanks also to the superior speed and reliability of these higher end models.
Do you provide any support?
We provide limited software support for a full year after you receive your Android box. We can assist you remotely without you having to do much at all, aside from providing the code required to access your TV box and authorizing the remote connection.
Is it safe to shop here online? Is my info protected?
All transactions performed on this site are protected via 2048 bit encrypted SSL technology. Your credit card info is never stored, it is securely transmitted directly to our payment processor.
What’s the Difference Between the Boxes You Sell?
All of the boxes, essentially, do the same thing: give you access to Android Apps that you can use for your viewing needs. You are encouraged to spend what your budget allows. If you’re the type of person who needs the best, go with one of the higher end models. The Astro Mini M8S PRO is an excellent choice for those who want a blazing fast Android TV box with the latest Android 7.1.2 operating system. If you’re someone who wants a great deal, the MXQ Pro may be best for you. Or if you’re a “middle of the road” type of person you could get the sleek looking EM95X with a digital clock display and 16GB of storage space vs 8GB for the lower priced MXQ Pro. The higher end models will last longer, start up faster, browse through menus quicker, etc. There are other minor difference such as some boxes having Dual Band WiFi or Bluetooth, but these things aren’t necessary or important for most people’s uses. Dual band WiFi (2.4GHz/5.8GHz) is much faster and has better range vs standard 2.4GHz WiFi, especially regarding the Minix Neo U1 because it has an external high gain antenna and also an internal antenna.
What is an Android box?
An Android box is essentially a user friendly, compact personal computer specifically made for a seamless experience on your HD TV. It can be attached to any TV with a HDMI port instantly transforming your TV into an Android Smart TV. They are very versatile and powerful little devices, capable of playing media (video or audio files) from local storage (USB flash drive, USB hard drive or SD card), a NAS (Network Attached Storage) device or via the web through a browser or media center such as Kodi (formerly XBMC).
You can also install apps and games from Google Play Store (free and paid), surf the web, browse YouTube, watch your favorite shows on Netflix, Crackle or PlutoTV, listen to your favorite jam via Google Play Music, check your local weather in just a click or tune in to almost any radio station in the world via TuneIn Radio.
All you need is a high speed internet connection! Ideally a speed of 20 Mbps (equivalent to 2.5 MB/s) or more is best. 10 Mbps will work but you may experience freezing/buffering with high quality streams. You can test your speed at: fast.com or speedtest.net
Are your TV Boxes fully loaded with Kodi, Netflix, YouTube, FilmOn, etc?
All TV Boxes with Android purchased from Astro TV Boxes Canada come with several apps for watching live and on demand movies and TV shows including Kodi 17.6, FilmOn Live TV, FilmOn Kids, Crackle, YouTube, Netflix and several other apps available from Google Play Store. The interface is also customized to be as user friendly as possible.
What channels or shows can I get?
With the default setup you’ll get add-ons that legally stream some Canadian channels, US Channels and many UK channels (which do have a lot of American programming on them). There are also apps and add-ons where you can search for what you’d like to watch.
Can I watch Live Sports?
Several sports add-ons are included and allow you to watch clips, and some live events. There are also a few add-ons installed that require a subscription to use. Major sporting events, such as the Superbowl, can be viewed using the USTVnow plugin which is free. The FilmOn.tv app has lots of Live MMA and Boxing streams.
The quality of the video and these add-ons varies a lot, from quite poor (but watchable) to HD. Any live stream is less reliable than on demand and if missing one game once in a while is a big deal, you should use an alternative for sports such as a cable subscription or NHL/NFL/NBA/MBA subscription.
Do I need one TV Box with Android for every TV?
You can move your TV Box between TVs if you want to do so. However, you can’t access the TV Box from a TV that isn’t directly hooked into it (like some PVR’s allow). For the best experience, one box per TV works best. Since shipping is free though you can always buy one first to make sure you like it without losing money from paying extra shipping.
How do I connect my TV Box to the internet?
You can connect your TV Box to the internet using either a wired or a wireless connection. To use a wired connection, simply plug your ethernet cable into the box, if using a wireless connection, set it up in Settings > Wi-Fi. Ethernet cable is always more reliable compared to WiFi.
How come you don’t sell cheaper TV Boxes?
Many people sell cheaper TV boxes with Android, often with identical specs to what Astro TV Boxes Canada sells. Many of these boxes are “no name” and simply say “Android” on them. When you ask these retailers what brand the box is they will usually says “It’s Android brand”. This is the equivalent to someone saying they have a “Windows brand” computer. Windows and Android are Operating Systems. A computer brand would be something like Dell, ASUS, Acer or HP and and a TV Box brand would be things like MX, M8S, Zidoo and Minix. We don’t sell cheaper boxes simply because the hardware is inferior and of cheaper quality and more likely to cause problems and may fail not long after purchase. Specs aren’t everything, even cheap brands offer Quad Core processors and 2 GB of RAM, but a name brand MXQ Pro with only 1GB of RAM is still better by a long shot. You are also entitled to 1 year of limited support with your purchase and this is factored in to the price.
Does the Rii i8+ work with all devices?
The Rii i8+ mini keyboard with trackpad will work with virtually any smart device with a USB port, this includes all computers. It does not require Bluetooth to work. If you are purchasing the Minix Neo U1 you don’t need this since it comes with a air mouse/keyboard combo. We highly recommend you the i8+ keyboard with any other Android box we sell because it’s way more convenience compared to the standard remotes.
How many channels can I get with the HD Antenna?
What channels you get will vary a lot depending on where your TV is located in your home, as well as where you live. Generally bigger cities will get several station and smaller will only get 1-3. Examples of some HD stations you may be able to receive include CBC, CTV, Global, CityTV, The CW, TVO, Comet, and Omni. If you are very close to the US border you may pick up PBS, NBC and ABC. What channels you can get depends what’s being broadcasted in your area.
Make sure your HD TV has a coaxial (cable) connector on the back or you won’t be able to use a HD Antenna. Placement of the antenna does make a difference, the higher up it’s mounted the better. Try several different places until you pick something up. The range on these antennas is rated at 25 miles (roughly 40 km) but if there are large natural or man made structures between your location and the broadcasting tower then the range will be much lower.
You can check which over-the-air channels might be available in your area using the link below. If you’re too far from the broadcast stations you might not pick up any channels. Note that this site is not 100% accurate, it’s just to give you an idea of what might be available to you with the HD antenna.
IMPORTANT: Make sure you select Only Digital next to the Current database section after searching your address. Analog channels do not work with digital HD TVs.