FAQ


[uam_ad id=”1201″]

Frequently Asked Questions

Do your TV Boxes come with a warranty?

Android boxes from Astro TV Boxes Canada carry a 1 year warranty from the time it arrives to you.

Do I need a HD TV or a Smart TV to use these devices?

You do not need a HD TV or Smart TV to use these boxes, all you need is a HDMI port!

Are there monthly fees

There are absolutely no fees to pay aside from your internet connection. You only pay the initial price of your Android TV Box.

Do you provide any support?

We provide limited software support for a full year after you receive your Android box. We can assist you remotely without you having to do much at all, aside from providing the code required to access your TV box and authorizing the remote connection.

Is it safe to shop here online? Is my info protected?

All transactions performed on this site are protected via 2048 bit encrypted SSL technology. Your credit card info is never stored, it is securely transmitted directly to our payment processor.

What exactly is an Android TV box?

An Android box is essentially a user friendly, compact personal computer specifically made for a seamless experience on your HD TV. It can be attached to any TV with a HDMI port instantly transforming your TV into an Android Smart TV. They are very versatile and powerful little devices, capable of playing media (videos or music files) from local storage (USB flash drive, USB hard drive or SD card), a NAS (Network Attached Storage) device or via the web through a web browser or media center such as Kodi.

You can also install apps and games from Google Play Store (free and paid), surf the web, browse YouTube, watch your favorite shows on Netflix, Crackle or PlutoTV, listen to your favorite jam via Google Play Music, check your local weather in just a click or tune in to almost any radio station in the world via TuneIn Radio.

All you need is a high speed internet connection! Ideally a speed of 20 Mbps (equivalent to 2.5 MB/s) or more is best. 10 Mbps will work but you may experience freezing/buffering with high quality streams. You can test your speed at: fast.com or speedtest.net

Are your TV Boxes fully loaded with Kodi, Netflix, YouTube, FilmOn, etc?

All TV Boxes with Android purchased from Astro TV Boxes Canada come with several apps for watching live and on demand movies and TV shows including the latest version of Kodi, FilmOn Live TV, FilmOn Kids, Crackle, YouTube, Netflix and several other apps available from Google Play Store. The interface is also customized to be as user friendly as possible. You can easily set up add-ons for watching the content you want, if you desire to do so. There are simple ways to do this that only require a few clicks to get a full setup.

What channels or shows can I get?

With the default setup you’ll get add-ons that legally stream some Canadian channels, US Channels and many UK channels (which do have a lot of American programming on them). There are also apps and add-ons where you can search for what you’d like to watch.

Do I need one TV Box with Android for every TV?

You can move your TV Box between TVs if you want to do so. However, you can’t access the TV Box from a TV that isn’t directly hooked into it (like some PVR’s allow). For the best experience, one box per TV works best. Since shipping is free though you can always buy one first to make sure you like it without losing money from paying extra shipping.

How do I connect my TV Box to the internet?

You can connect your TV Box to the internet using either a wired or a wireless connection. To use a wired connection, simply plug your ethernet cable into the box, if using a wireless connection, set it up in Settings > Wi-Fi. Ethernet cable is always more reliable compared to WiFi.

Why don’t you sell cheaper Android Boxes?

Many people sell cheaper TV boxes, often with identical specs to what Astro TV Boxes Canada sells. Many of these boxes are “no name” and simply say “Android” on them. When you ask these retailers what brand the box is they will usually says “It’s Android brand”. This is the equivalent to someone saying they have a “Windows brand” computer. Windows and Android are Operating Systems. A computer brand would be something like Dell, ASUS, Acer or HP and and a TV Box brand would be things like MX, M8S, Zidoo and Minix. We don’t sell cheaper boxes simply because the hardware is inferior and of cheaper quality and more likely to cause problems and may fail not long after purchase. Specs aren’t everything, even cheap brands offer Quad Core processors and 2 GB of RAM, but a name brand MXQ Pro with only 1GB of RAM is still better by a long shot. You are also entitled to 1 year of limited support with your purchase and this is factored in to the price.

Does the Rii i8+ work with all devices?

The Rii i8+ mini keyboard with trackpad will work with virtually any smart device with a USB port, this includes all computers. It does not require Bluetooth to work. If you are purchasing the Minix Neo U1 you don’t need this since it comes with a air mouse/keyboard combo. We highly recommend you the i8+ keyboard with any other Android box we sell because it’s way more convenience compared to the standard remotes.

How many channels can I get with the HD Antenna?

What channels you get will vary a lot depending on where your TV is located in your home, as well as where you live. Generally bigger cities will get several station and smaller will only get 1-3. Examples of some HD stations you may be able to receive include CBC, CTV, Global, CityTV, The CW, TVO, Comet, and Omni. If you are very close to the US border you may pick up PBS, NBC and ABC. What channels you can get depends what’s being broadcasted in your area.

Make sure your HD TV has a coaxial (cable) connector on the back or you won’t be able to use a HD Antenna. Placement of the antenna does make a difference, the higher up it’s mounted the better. Try several different places until you pick something up. The range on these antennas is rated at 25 miles (roughly 40 km) but if there are large natural or man made structures between your location and the broadcasting tower then the range will be much lower.

You can check which over-the-air channels might be available in your area using the link below. If you’re too far from the broadcast stations you might not pick up any channels. Note that this site is not 100% accurate, it’s just to give you an idea of what might be available to you with the HD antenna.

IMPORTANT: Make sure you select Only Digital next to the Current database section after searching your address. Analog channels do not work with digital HD TVs.

http://www.tvfool.com/index.php?option=com_wrapper&Itemid=29

Do you accept returns in case I don’t like it?

We offer a 2 week return policy from the day you receive the order. The product must still be in new condition and all package contents and original packaging must be returned in order to receive a refund. Returns must be pre-authorized by an Astro TV Boxes support representative. Customer is responsible for return shipping. Shipping fees are non-refundable.