The TV Boxes sold by Astro TV Boxes Canada carry a 90 day warranty from the time it arrives to you. For a hardware defect, you are responsible for the return shipping (usually less than $15) and Astro TV Boxes Canada will pay the shipping for the replacement unit. You can also get a refund but must send the box back first.

Some problems can be fixed (with guidance) by the customer. If a box is sent back for repair without reasonable attempts by the customer to fix it with guidance, then the customer may pay shipping both ways.

Boxes can be reprogrammed for up to 1 year if needed, for free, but you’re responsible for the shipping both ways in this case.

All warranties are voided if you:

  1. Open the TV Box plastic case
  2. Flash the firmware
  3. Perform any firmware updates
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